When will my package be delivered?

3 Dimensions Smoke Shop cannot guarantee shipping times quoted by the carrier. We want to inform you that any delays in receiving your order due to other natural causes or weather conditions are outside our control. Orders shipped should typically arrive in 2-4 business days. (Monday through Friday.)

What if an item I have selected is Out of Stock?

If there is an item that is out of stock, you will need to be re-order it. 3 Dimensions Smoke Shop does not automatically process an out-of-stock order and is available again. Hence, be satisfied that you will not be charged for any items that are out of stock.

Can I return my product or get a refund?

At 3 Dimensions Smoke Shop, we stand behind the products we sell. Due to the nature of our products, we do not accept exchanges or returns on items not found to be defective. Unfortunately, if you receive a defective product, we will provide an exchange or replacement within 30 days of purchase. We regret that we cannot refund your original shipping charges, if applicable unless the return resulted from our error. Gift cards are non-refundable.

Please note:

We do not accept returns on products that were not purchased from 3 Dimensions Smoke Shop, and we do not offer satisfaction returns.

How do I exchange in-store?

For in-store exchanges, you need to bring the defective item to the store that is nearest to you – be sure to bring your packing slip or receipt. Items that have been used should be presented in either the original packaging or in a sealable bag.  3 Dimensions Smoke Shop will help process your exchange of defective merchandise within 30 days from the purchase period.